Shipping policy

Thank you for shopping with OI YI LUI. We focus on providing high-quality tableware products for global households and commercial users. We strictly follow standardized order processing and protective shipping procedures to ensure all tableware items are accurately dispatched, well-protected against breakage, and delivered to customers within a reasonable and stable logistics cycle.

1. Order Processing Time

All confirmed tableware orders will be sorted, carefully packaged with shockproof materials and processed within 1-3 business days after order confirmation, excluding weekends and statutory public holidays. During large promotional events and peak order periods, overall processing schedules may be moderately extended. Our team will actively inform customers once obvious shipping delays occur.

2. Shipping Rates and Delivery Estimates

Shipping fees for all tableware orders are intelligently calculated and fully displayed on the checkout page before payment, ensuring transparent logistics cost settlement for every purchase.
Estimated delivery times:
Standard Shipping: 15 business days
All listed delivery durations are reference estimates only. Actual parcel arrival progress may be affected by courier service backlogs, customs clearance progress, severe weather conditions, international logistics restrictions and local holiday arrangements of destination countries.

3. Shipment Confirmation and Order Tracking

Once your tableware order is packed and dispatched from our warehouse, you will receive an official shipment confirmation email carrying exclusive parcel tracking information.
Tracking data and real-time logistics status will generally be updated and available for self-check inquiries within 24-48 hours after the shipping carrier completes parcel pickup and system synchronization.

4. Address Disclaimer and Package Exception Handling

Customers are required to carefully confirm the accuracy and completeness of the shipping address during checkout to avoid misdelivery, return or loss of tableware packages. OI YI LUI will not be liable for delivery errors caused by incorrect or incomplete address information provided by customers. Any packages returned due to address problems will require additional reshipping fees borne by the buyer.
If your tableware package is lost during cross-border transportation, please contact our customer support team within 7 days of the expected delivery date to launch a logistics investigation. If fragile tableware products arrive cracked, chipped or damaged during transit, please submit a support request with clear photos of damaged items and outer packaging within 48 hours after delivery. We will evaluate the situation and provide targeted solutions as soon as possible.

5. Tableware Care and Usage Liability Statement

All tableware products are attached with professional care and usage instructions. Customers should clean, maintain and store the tableware in accordance with official guidelines. OI YI LUI assumes no responsibility for product damage, cracking, corrosion or wear caused by improper cleaning, high-temperature disinfection, incorrect use or artificial damage.

6. International Shipping and Customs Provisions

Cross-border transportation of tableware products may be subject to destination country import duties, customs taxes and other clearance fees. All additional charges incurred during customs clearance are the customer’s sole responsibility and are not included in product prices and standard shipping costs.

7. Contact Information

If you have any questions or doubts about this Shipping Policy and your order logistics situation, please contact our after-sales support team through the official information below:
Trade Name: OI YI LUI
Phone number: +852 2510 7265
Email: info@zynovoltics.shop
Physical address: 236 Electric Road, North Point, Hong Kong Island Hong Kong SAR